Returns Conditions

Last updated January 06, 2020 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at contact@up4pet.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Medisur
100 Route des Houillères
Meyreuil, 13590

Return shipping charges will be your responsability.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(+33) 4 42 96 09 68
contact@up4pet.com